Network Support Services

Quality Network Services for your small or medium sized business.

Help Desk

Simon Developing, LLC helps ensure your company’s productivity is always at its highest level by answering your IT-related calls, responding immediately to the caller’s question and working with the caller to troubleshoot the problem if necessary. If we can’t resolve the issue, we will follow the predefined escalation process to ensure the incident is closed satisfactorily.

1. Improved Response Time
   • Simon Developing, LLC strives to maintain the highest standard of service level metrics such as 1st call resolution, average speed of answer and abandonment rate. All measurements are reviewed and managed on a daily basis.
2. Expert Support Model
   • Simon Developing, LLC builds a support model based on the concept of a Subject Matter Expert (SME). The SME gathers initial data from onsite interviews and an analysis of the technology your company employs.
   • An up-to-date knowledge database of customized applications and infrastructure is then created for the help desk technicians to use when they receive calls.
   • A root cause analysis of the problem is always performed and the knowledge gained added to the database for quicker resolution of recurring issues.
3. Round-the-Clock Support
   • Simon Developing, LLC can provide certified technician support for your IT issues 24-hours per day, 7 days per week, 365 days per year - if needed.
4. Comprehensive Reporting
   • Our eSupport portal allows 24-hour access to your service database. You can run your own reports, review trends, track problems, view your account balance and read technician notes.

Stop waiting for a response from a busy manufacturer’s technical support line that doesn’t have first-hand knowledge of your IT environment. Call us at [solution provider’s phone number], or visit [solution provider’s URL] to set up your help desk services today and start receiving the level of service your business needs to maintain it’s highest level of productivity.

If you have any questions about these services, please use this form, or call us at: (877) 494-3454 to get more information.